This could be a little lengthy as I will be explaining everything in an effort to get a response or advice but for those that can't be bothered reading all of this: I bought a t-shirt off Horizons Music over two and a half months ago for my brother's birthday and they have not sent it to me, have not refunded me and have stopped answering my messages entirely. Basically that's theft, right? I want to know what I can do if anyone can offer advice. Obviously living in New Zealand means I can't do much, and I'm not trying to taint the name of what was one of my favourite labels, but I really didn't think they would let me down like this. I purchased the Horizons Music Black Spray t-shirt through their website on the 15th of May for £17.80 including shipping. It was for my brother's birthday on the 31st of May – I figured two weeks should be long enough from the UK to NZ. It normally is. I don't have all the messages from my correspondence with them, but I'll paste below what I do have: First Message – Late May: I was asking when it will be sent. I was told first week of June. Second message – 14th June: "Hi, Am I able to please get an update on my order? It has been a while and I haven't heard anything. Last I heard, it was supposed to be in stock in the first week of June. Thanks, Oliver." Horizons Reply – 15th June: "Oliver will be end of june now, will be coming with free cd - a good one will be dreamthief 3 Neil" Third Message – 8th July: "Hi again, I am still waiting on the shirt I ordered a month or two back. I was last told it would be late june, but that has been and gone. When will it be now? Is it worth waiting or should I be asking for a refund? Oliver." Horizons Reply – 8th July: "13th july its due, sorry Oliver we are sending emails with updates on the shirts, guess you arent reading them or going into your spam folder. Nearly with us though Neil" **At this point I checked my junk mail folder. There was nothing from Horizons Music at all.** Fourth Message – 17th July: "Hi, I was told that the t-shirt that I ordered would be in on the 13th of July, but it's now the 17th and I haven't heard anything. This was for my brother's birthday on the 31st of May and I feel like I am getting the run-around. I was also told that I should have been receiving t-shirt update emails but I checked my email and junk mail and there was nothing. I saw on Facebook that Horizons posted a picture of new t-shirt stock. Was the one I ordered not part of this? If not, I would like to request a refund please. Oliver." Horizons Reply – 18th July: "Oliver they only arrived on friday, thats why we posted it on our facebook...on that day. they have all been sent for packing and sending to all who ordered. There is no run around, if anything we had that with our supplier. Neil" I have not received a reply from Horizons since that last message, despite me sending two messages to them. One on about the 27th of July asking for a refund if the shirt was not in stock at that time, and this second message on the 2nd of August (Thursday): "Hi, Please refund my money. This is not good enough at all. I have paid for a t-shirt and you have not provided the t-shirt in the two and a half months you have had. I messaged nearly a week ago asking for a refund and you have not replied. Please give MY money back. Oliver." What do I do? Does anybody here know the Horizons staff? I just want my money back so I can get my brother a replacement present.