Chemical Records customer service?

How good is the customer service team at Chemical records?

I was buying a record twice, one for me and one for a friend, the internet browser messed up as i was in the final stage of my card thing, i thought nothing happened so I re did it and now have 4 of the same record on the way! i've emailed them but no reply as of yet

 

i emailed them and they didn't get back to me either!!

 

Not had any problems mate tbh, they seem quite sound. If it comes to it you can always just return them for a refund. There's a law that says that you can return anything bought by mail order or internet withing 14 days and get a full refund, think its called the distance selling act.

 

ring them mate.

 

I can let you know first hand that they get hundreds of calls and emails everyday, especially on Monday's and Fridays when promo's are coming in and stuff that's been returned over the weekend. Hold tight, they do answer every qeury, it's just a case of them having the time.

 

I have used them for years, ever since they started in Cheltenham and have always received excellent service and fast delivery.

I usuall email Gord@Chemical for any queries as he is my mates brother, he always replies.

Bison

 

Well the other day I emailed them and only took a couple of hours for an answer

Try ringing them mate

 

damn, did u click pay again when the page finally refreshed/came back on? i believe they say never to do it or else it'll always end up goin in twice. try to call from now on if u know u got crap interweb.

 

They started in Cheltenham!? wish they had stayed there.

Also, do new releases/promos etc always come out on either a friday or monday?

 

I have always had a good service from them.

They will def refund you if you send the extras back, as someone else said they have too.

 

When ever i mess up i dont bother with the emails, phone calls all the way.....also if your lucky you'll get a hot blonde bird answering.....seen her in there quite a few times

 

use red-eye...last time i bought vinyl from them, paid once, they ended up sending it to me twice! ha!

 

or you could just send one (for free of course) to your old friend OCR

 

Mostly, Tuesdays for Friday shipping and Thursdays for Monday shipping. 11 o'clock is the best time to start checking

 

Red eye customer service is by far the best

 

All good 4 me man (Never no probs-they should sort U)

Second Best Record outlet 4 me behind RED-EYE-RECS off course

 

i remember that little cheltenham shop! ahhh those were the days lol!