Chemical Records customer service?

blazin

New Member
Messages
17
Likes
0
#1
How good is the customer service team at Chemical records?

I was buying a record twice, one for me and one for a friend, the internet browser messed up as i was in the final stage of my card thing, i thought nothing happened so I re did it and now have 4 of the same record on the way! :rolleyes: i've emailed them but no reply as of yet :(
 

Dj_Strobe

New Member
Messages
1
Likes
0
#3
Not had any problems mate tbh, they seem quite sound. If it comes to it you can always just return them for a refund. There's a law that says that you can return anything bought by mail order or internet withing 14 days and get a full refund, think its called the distance selling act.
 

ac

New Member
Messages
1,329
Likes
0
#5
I can let you know first hand that they get hundreds of calls and emails everyday, especially on Monday's and Fridays when promo's are coming in and stuff that's been returned over the weekend. Hold tight, they do answer every qeury, it's just a case of them having the time.
 

Bison

Desert Junglist
Messages
10
Likes
0
#6
I have used them for years, ever since they started in Cheltenham and have always received excellent service and fast delivery.

I usuall email Gord@Chemical for any queries as he is my mates brother, he always replies.

Bison
 

fevezz

nom nom nom nom!
Messages
382
Likes
4
#8
How good is the customer service team at Chemical records?

I was buying a record twice, one for me and one for a friend, the internet browser messed up as i was in the final stage of my card thing, i thought nothing happened so I re did it and now have 4 of the same record on the way! :rolleyes: i've emailed them but no reply as of yet :(
damn, did u click pay again when the page finally refreshed/came back on? i believe they say never to do it or else it'll always end up goin in twice. :( try to call from now on if u know u got crap interweb.
 

Ch4ndler

New Member
Messages
880
Likes
2
#9
I have used them for years, ever since they started in Cheltenham and have always received excellent service and fast delivery.

I usuall email Gord@Chemical for any queries as he is my mates brother, he always replies.

Bison
They started in Cheltenham!? wish they had stayed there.

Also, do new releases/promos etc always come out on either a friday or monday?
 

OCR

SB
VIP Junglist
Messages
2,037
Likes
2
#13
How good is the customer service team at Chemical records?

I was buying a record twice, one for me and one for a friend, the internet browser messed up as i was in the final stage of my card thing, i thought nothing happened so I re did it and now have 4 of the same record on the way! :rolleyes: i've emailed them but no reply as of yet :(
or you could just send one (for free of course) to your old friend OCR :wave: :teeth:
 

ac

New Member
Messages
1,329
Likes
0
#14
They started in Cheltenham!? wish they had stayed there.

Also, do new releases/promos etc always come out on either a friday or monday?
Mostly, Tuesdays for Friday shipping and Thursdays for Monday shipping. 11 o'clock is the best time to start checking ;)
 
Top