Chemical Records customer service?

Discussion in 'Drum & Bass' started by blazin, Feb 10, 2009.

  1. blazin

    blazin New Member

    Joined:
    Jan 9, 2009
    Messages:
    17
    Likes Received:
    0
    Location:
    Wales
    How good is the customer service team at Chemical records?

    I was buying a record twice, one for me and one for a friend, the internet browser messed up as i was in the final stage of my card thing, i thought nothing happened so I re did it and now have 4 of the same record on the way! :rolleyes: i've emailed them but no reply as of yet :(
     
  2. santos

    santos Member

    Joined:
    Jan 4, 2009
    Messages:
    161
    Likes Received:
    0
    Location:
    London to Oxford
    i emailed them and they didn't get back to me either!!
     
  3. Dj_Strobe

    Dj_Strobe New Member

    Joined:
    Jul 22, 2007
    Messages:
    1
    Likes Received:
    0
    Not had any problems mate tbh, they seem quite sound. If it comes to it you can always just return them for a refund. There's a law that says that you can return anything bought by mail order or internet withing 14 days and get a full refund, think its called the distance selling act.
     
  4. Textbook

    Textbook BUTTER

    Joined:
    Aug 20, 2008
    Messages:
    1,785
    Likes Received:
    3
    Location:
    Kernow'
    ring them mate.
     
  5. ac

    ac I've been naughty, I'm banned

    Joined:
    Mar 29, 2007
    Messages:
    1,330
    Likes Received:
    0
    I can let you know first hand that they get hundreds of calls and emails everyday, especially on Monday's and Fridays when promo's are coming in and stuff that's been returned over the weekend. Hold tight, they do answer every qeury, it's just a case of them having the time.
     
  6. Bison

    Bison Desert Junglist

    Joined:
    Feb 4, 2009
    Messages:
    10
    Likes Received:
    0
    Location:
    Dubai, United Arab Emirates
    I have used them for years, ever since they started in Cheltenham and have always received excellent service and fast delivery.

    I usuall email Gord@Chemical for any queries as he is my mates brother, he always replies.

    Bison
     
  7. Rubs90

    Rubs90 KeyControl

    Joined:
    Sep 3, 2008
    Messages:
    2,024
    Likes Received:
    5
    Location:
    Bristol
    Well the other day I emailed them and only took a couple of hours for an answer

    Try ringing them mate
     
  8. fevezz

    fevezz nom nom nom nom!

    Joined:
    Jan 4, 2009
    Messages:
    383
    Likes Received:
    4
    Location:
    portlandia
    damn, did u click pay again when the page finally refreshed/came back on? i believe they say never to do it or else it'll always end up goin in twice. :( try to call from now on if u know u got crap interweb.
     
  9. Ch4ndler

    Ch4ndler I've been naughty, I'm banned

    Joined:
    Jun 5, 2007
    Messages:
    882
    Likes Received:
    2
    Location:
    Gloucester
    They started in Cheltenham!? wish they had stayed there.

    Also, do new releases/promos etc always come out on either a friday or monday?
     
  10. JamesZero

    JamesZero aka Zero Beats

    Joined:
    Oct 2, 2008
    Messages:
    2,934
    Likes Received:
    109
    Location:
    South London
    I have always had a good service from them.

    They will def refund you if you send the extras back, as someone else said they have too.
     
  11. Snipaz

    Snipaz I've been naughty, I'm banned

    Joined:
    Sep 5, 2008
    Messages:
    535
    Likes Received:
    0
    Location:
    Warminster
    :word:

    When ever i mess up i dont bother with the emails, phone calls all the way.....also if your lucky you'll get a hot blonde bird answering.....seen her in there quite a few times :)
     
  12. Dj-Pezzz

    Dj-Pezzz HangOutWithYourWangOut

    Joined:
    Jan 28, 2007
    Messages:
    520
    Likes Received:
    0
    Location:
    Exeter
    use red-eye...last time i bought vinyl from them, paid once, they ended up sending it to me twice! ha!
     
  13. OCR

    OCR SB

    Joined:
    Jan 1, 2009
    Messages:
    2,047
    Likes Received:
    2
    Location:
    Malmo
    or you could just send one (for free of course) to your old friend OCR :wave: :teeth:
     
  14. ac

    ac I've been naughty, I'm banned

    Joined:
    Mar 29, 2007
    Messages:
    1,330
    Likes Received:
    0
    Mostly, Tuesdays for Friday shipping and Thursdays for Monday shipping. 11 o'clock is the best time to start checking ;)
     
  15. djflicky

    djflicky Well-Known Member

    Joined:
    Oct 10, 2007
    Messages:
    2,595
    Likes Received:
    58
    Location:
    London, United Kingdom, United Kingdom
    Red eye customer service is by far the best
     
  16. DJ ASH

    DJ ASH I've been naughty, I'm banned

    Joined:
    Feb 1, 2009
    Messages:
    191
    Likes Received:
    0
    Location:
    Weston Super Nightmare,Troll is another word 4 C**
    All good 4 me man (Never no probs-they should sort U)

    Second Best Record outlet 4 me behind RED-EYE-RECS off course :)
     
  17. topaz

    topaz Member

    Joined:
    Jul 5, 2003
    Messages:
    380
    Likes Received:
    1
    Location:
    Cardiff
    i remember that little cheltenham shop! ahhh those were the days lol! :)