Soundcard shorts out/ disconnects frequently?!

Discussion in 'Production' started by JJBJJB, Jul 28, 2016.

  1. JJBJJB

    JJBJJB New Member

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    Hi,

    Can anybody help me out?
    Im trying to figure out why my focusrite sound card shorts out or disconnects every now and then.
    I have this morning found something out -
    Although the sound card disconnects on its own randomly, I have been able to make it short out, by touching the bare ends of my cdj red and white cables coming from the cdjs ( cdjs are turned off not on!) to my reloop mix controller - this happened by mistake as the cables are resting near the mix controller ( which has a metal case )

    Even so, this still makes no sense as it would be a earth loop imbalance? the cdjs are off, which means that it must be the static built up in the cdjs, which is making an imbalance down to earth, causing a short via the mix controller, back to the plug where my pc, cdjs, mix controller etc are plugged in?!

    Sometimes. when I am working on a tune, the sound card will disconnect then reconnect with no reason, no cables touching, just phantom short. which tells me the usb drive is not getting enough power? and therefore keeps switching off and on when it lags power.

    PC is quite new, lots of USB 2.0 ports. tried them all, cannot find a solution for it and its pissssssing annoying. anyone else?
     
  2. Dark Lizardro

    Dark Lizardro The Lizard that has a hammer Staff Member

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    Do you leave your phone next to it? I noticed some interference, specially when receiving data.

    Also, there must be a OS problem, as sometimes my win10 laptop randomly disconnects my interface (aka "forgets" the correct driver).
     
  3. RogerDsser

    RogerDsser New Member

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    Check your power supply and connections inside the PC and install latest USB drivers for the mobo.
     
  4. Claus601

    Claus601 Custom Title

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    Drivers breh make sure they're up to date and configured with your OS properly m7
     
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  5. JJBJJB

    JJBJJB New Member

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    Cheers ppl -
    Unfortunately, the only update I can do now is upgrade to Windows 10 -.-

    It disconnects at random if I'm honest. Sometimes the white red cables don't touch and it still turns on and off.
    Definitely, something up with this PC.
     
  6. fanu

    fanu Active Member

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    Tried another cable?
    I was having MAD dropouts with my UAD Apollo for a year. Couldnt say what caused it. Finally emailed UAD and they said, "Have you tried another Thunderbolt cable?"
    That fixed it entirely. Had tried everything...but not the cable.
    Also, if you have a USB hub, try without it.
     
  7. JJBJJB

    JJBJJB New Member

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    Thanks, Will give that a try!
     
  8. Niwun

    Niwun Member

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    Hey man, I was having the same problem with a Focusrite 18i20, I got it to work fine by just closing the Scarlett mixcontrol software, seems to be rather buggy and the soundcard disconnected constantly when the software was open. You don't need to leave it open anyways, just change your settings to whatever you need for your current setup, and close.
     
  9. Niwun

    Niwun Member

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  10. khujo1023

    khujo1023 Member

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  11. Claus601

    Claus601 Custom Title

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