Just been made redundant, fortunately due to hints dropped and general office gossip I was made aware a few weeks previously. I am also fortunate enough to already have interviews lined up for other jobs, if I get them is another matter entirely. However... As a team we have been asked to train the people who will eventually replace us. They come over from India in the next few weeks & we have been given the opportunity for an increased redundancy based on how well the transition goes. if anyone has dealt with any call centre/customer care department in india, whether it be about your mobile phone, your car insurance, anything for that matter, i'm sure that you can agree that the one thing they lack reading from scripts is common sense. So my big question. How do you teach common sense to someone who is barely english literate? and would it be worthwhile seeing my days through with my current company, deal with the transition as best as I can, or just tell them to stick it? Thoughts anyone?