Problems installing Serum

Discussion in 'Production' started by Michael Day, Sep 22, 2016.

  1. Michael Day

    Michael Day New Member

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    can't find the damn presets folder. Which you have to have to use it. Anyone gone through this?
     
  2. -agu-

    -agu- Member

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    Pay for your copy?
     
  3. Michael Day

    Michael Day New Member

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    Yes. this morning.
     
  4. -agu-

    -agu- Member

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    Well if that's the case, then maybe ask customer support?
     
  5. Michael Day

    Michael Day New Member

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    I did mate. They sent a message back saying they have a lot of tickets ahead of me and it will be a minute before they get back to me. That was my first stop after Google. Was hoping someone else had gone through this. Can't wait to open'er up
     
  6. ManuForti

    ManuForti Detached Audio

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    You need the updates... i actually gave up out of rage because it still wasnt working. Good luck.
     
  7. Michael Day

    Michael Day New Member

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    Hey thx for the reply. I downloaded the updates. Installed and still there is NO Serum folder anywhere. No presets. I'm at a loss.
     
  8. -agu-

    -agu- Member

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    Just an idea (really no clue about this), but you could check Steve Duda's (co-founder of Xfer I think, isn't Serum their plugin?) Twitter page and see if there are any people complaining about the same problem.
     
  9. Michael Day

    Michael Day New Member

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    Hey cheers! I'll def check in to it.
     
  10. ARTFX

    ARTFX www.artfx-studios.com

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    Are you on Windows or Mac?

    For me the preset folder location on Windows 10 is the following:
    Code:
    C:\Users\'YOUR USERNAME'\Documents\Xfer\Serum Presets
    Let me know if you run into any problems, I might be able to help you.
     
  11. Michael Day

    Michael Day New Member

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    I'm on windows. I'm fairly computer literate. I couldn't find it anywhere. Or anything from Xfer. But I pulled the .dll's out and they sent me a download just a few minutes ago. Reinstalled and all is well. I can't wait to get on this.


    Thanks again for your help
     
  12. ARTFX

    ARTFX www.artfx-studios.com

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    No problem! :)