Interface keeps cutting out :(

Discussion in 'Production' started by marcelkennard, May 23, 2012.

  1. marcelkennard

    marcelkennard Storms comin in Annie

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    Got myself a focusrite saffire 6. Works fine until I leave my computer for a while and come back I can't get any sound!
    When I try to play something in itunes for example the song wont even start playing.
    The only way I found to fix this is resetting my mac, surely there must be a simpler solution??? In system preferences / sound the device shows up and is still selected as the sound output but it doesnt work.
    Cheers for any help
     
  2. DJWhizzkidd

    DJWhizzkidd Member

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    Is this a laptop? I think when macs go into standby, it kills the USB power.

    What happens if you unpug the interface and plug it back in?
     
  3. marcelkennard

    marcelkennard Storms comin in Annie

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    Yeah Macbook. Tried Unplugging and replugging and no change!
     
  4. lostnthesound

    lostnthesound Burns Easily in the Sun

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    Sorry your having these problem man.

    A couple things to try:

    1. Make sure you've disabled sleep/hibernate, screen saver, etc. Basically, anything designed to save power.
    2. Turn off your internet/wifi connection and firewall.
    3. Use the USB input that is farthest from you (assuming this is an mac with a i5/i7 chipset).
    4. Check to make sure you have the latest firmware/drivers from Focusrite.

    Let me know if you have any luck.