Okay so basically, there I was browsing the forum yesterday early afternoon when the dnb forum crewdem were kind enough to bring to my attention that the new Shogun - Evolution EP was now avaliable on promo to order from Chemical Records (I would have used Redeye but they had already sold out). So I went on to Chemical, which I've used possibly once before in the past, and found that luckily the EP was still in stock, so I ordered my copy which duely appeared in the online shopping cart. The total cost of purchasing the EP alone, including VAT and shipping, seemed rather pricy so I decided to try and save myself a few pennies by also ordering two other single vinyls, spreading the cost of the postage across a larger number of records. Everything seemed fine, I selected the parcelforce next day shipping method (which is another issue I will come back to), I paid the total fee via my debit card and all appeared to be well, I was really looking forward to coming home (today) and playing the new records, especially the Shogun EP. However when the records arrived today (serivce which I had purposefully paid for so no bonus points here I'm afraid), only the two singles which I purchased to try and SAVE money on the order had come through. On the included invoice, Chemical explained how the Shogun EP was no longer in stock and so I had not been charged for it as part of my order. This now resulted in a £17.66 charge for the two remaining singles (including £5.00 postage fee) which is getting on for £9 PER VINYL ... which is fucking ridiculous considering I could have picked them up from my local record shop for £6 each. As well as now being forced to pay an extortionate amount of money for these two records, I've completely missed the chance to pick up the Shogun EP as it's sold out everywhere else. What I'm really angry at is that at no point during the entire purchase process, before Chemical took my money from my bank account, did they feel the need to let me know the Shogun EP wasn't even in stock, and give me the option of continuing with the purchase of the other two records at a new price. I can understand on an online shopping system these kind of errors can occur where say 5 people try and order the same product within the space of the same minute, but to actually take my money off me without clarifying the situation first just completely takes the piss in my opinion. On top of this, why am I paying £5 for parcelforce next day delivery when, as somebody posted in the Shogun Evolution EP thread, they selected the standard delivery option for just £2 and recieved their records on the same day as me?! It just takes the piss on so many levels and after ringing up Chemical and complaining, it is clear they're eager to do absolutely fuck all about it to rectify the situation, I just got a lecture about the logistics of the company and their ordering system, but at the end of the day, don't let your customers believe they are buying something that you don't even have, let them know the situation before you take their fucking money for an order they haven't even agreed to. Not a haps nifty, Chemcial can go and fuck themselves after this.