basically ring up Xbox support and tell them some bull about ur wireless pad being broken, u need ur console serial number, and they will send you a brand new 1 in 10-15 days! i saw this on another site, thought id try it cuz 1 ov my pads is actually broken, but you could easy just do it to get a pad! I called 08005871102 freefone xbox 360 tech support. option 3. waited 15mins for call to be answered. They took my details. controller should arrive in 10 working days = PRICELESS try it, its r8 good!